Privacy Policy
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Privacy Policy for Winston and Friendz
2024
At **Winston and Friendz** ("we," "our," or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and engage with our services, including pet boarding, doggie daycare, and grooming services. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. **Information We Collect**
We collect personal information to provide you with our pet services, including but not limited to:
- **Personal Identifiable Information (PII):** This includes information such as your name, email address, phone number, mailing address, and payment details. We collect this information when you create an account, book services, or contact us directly.
- **Pet Information:** We collect information about your pets, including their names, breed, age, health information, and any special requirements or care instructions.
- **Non-Personal Information:** We may collect information about how you use our website, such as your IP address, browser type, and device information. This information is used to improve the user experience and analyze website performance.
2. **How We Use Your Information**
We use the information we collect for the following purposes:
- To provide pet services, including scheduling boarding, daycare, and grooming appointments
- To process payments for services
- To communicate with you regarding bookings, updates, and special offers
- To respond to your inquiries, provide customer support, and improve our services
- To send you marketing communications and newsletters (with your consent, where applicable)
- To personalize your experience and ensure the best care for your pets
- To comply with legal requirements and enforce our terms of service
3. **How We Share Your Information**
We may share your personal and pet information in the following situations:
- **Service Providers:** We may share your information with third-party service providers who assist us in providing our services, such as payment processors, website hosting services, and marketing platforms. These third parties are required to protect your information and only use it for the purposes we specify.
- **Legal Compliance:** We may disclose your information if required by law or in response to legal processes, such as subpoenas, court orders, or to protect our rights or the safety of others.
- **Business Transfers:** In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
We will never sell or rent your personal or pet information to third parties for marketing purposes.
4. **Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to improve the functionality of our website and gather information about how visitors interact with the Site. Cookies help us analyze trends and enhance user experience. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of the Site.
5. **Data Security**
We take appropriate technical and organizational measures to protect your personal and pet information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
6. **Your Rights and Choices**
As a resident of Ontario, Canada, you have certain rights in relation to your personal information, including:
- **Access:** You have the right to request access to the personal information we hold about you.
- **Correction:** You have the right to request correction of any inaccurate or incomplete information.
- **Deletion:** In certain cases, you can request the deletion of your personal information.
- **Withdrawal of Consent:** You can withdraw your consent to the processing of your personal information at any time, subject to legal and contractual limitations.
To exercise any of these rights, please contact us using the contact information provided below.
7. **Third-Party Links**
Our website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. **Children's Privacy**
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
9. **Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. When we make updates, we will revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.
10. **Contact Us**
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us.
**Winston and Friendz**
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