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Cancellation and Refund Policy

  • RESERVATIONS & CANCELLATIONS:

    Payment is required, in full, at the time of booking by Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will happily give you a credit for future use. We do this to avoid clients who cancel last minute or fail to show because a friend or family member offers to care for their pet. This may deprive another pet of a Winston and Friendz experience because we thought we were at capacity. The policy works because we have the BEST clients who want what is best for all fur-kids. We appreciate your understanding.

  • LATE PICK UPS: Pickups past 10 am on day of departure .

    Late pick ups will incur an extra charge of one day of boarding.

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REFUND POLICY:

ALL FEES ARE DUE IN FULL UPON DROP OFF. VACCINATION RECORD AND FOOD MUST BE PROVIDED.

DAYCARE AND BOARDING FEES ARE NON-REFUNDABLE.

IF YOU CANCEL OR RETURN EARLY FOR ANY REASON, THE REMAINDER OF ANY FEES  WILL NOT BE REFUNDED. 

ALL DOGGIE DAYCARE PACKAGES EXPIRE AFTER 6 MONTHS AND ARE NON-REFUNDABLE AND NON TRANSFERABLE.

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